π Local Candidates Only β Must be within 30 miles of our headquarters in Saint Croix Falls, WI or planning to move to the area.
Are You Our Next Team Member?
Do you love technology, hands-on troubleshooting, and delivering top-tier customer experiences? Are you an experienced IT professional who enjoys solving complex technical issues, recommending solutions, and working in a fast-paced environment? If you have a strong background in computer repair, IT support, and sales, this role is for you!
This is NOT an entry-level position—weβre looking for a skilled IT professional with technical troubleshooting, sales, and customer service expertise.
About EasyITGuys
Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.
π Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
π Follow us:
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
π Team: Residential Support Team (Works Across ALL Teams: Residential & Business)
π Position: Computer Repair | Tech Support | Sales | Field Support (In-Person Role with Hybrid options)
π Location: 344 N Washington Street, Saint Croix Falls, WI (Service Center #001)
π Schedule Options: 9:00 AM β 5:30 PM (Solutions Role), 9:45 AM β 6:15 PM (Repair & Support Role)
π Client Type: Residential (Home Users) & Business Support
As part of the Residential Support Team, youβll work in person at our Service Center, handling the majority of physical support needs for all teams—including Business & Residential Support.
This role is highly collaborative, working closely with:
βοΈ Other Service Centers to support local and regional clients.
βοΈ Remote Teams (Home Support & Business Support) to coordinate repairs, sales, and field service.
Your daily responsibilities will include troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits. This is a fast-paced, hands-on role that requires strong technical expertise and customer service skills.
What Youβll Do
This role combines technical troubleshooting, in-person repairs, and IT sales. Youβll be expected to quickly diagnose issues, resolve problems, and offer solutions that improve the client experience.
π‘ Key Responsibilities:
βοΈ Diagnose and repair computer hardware and software issues for residential & business clients.
βοΈ Provide in-person technical support β Troubleshoot and resolve problems onsite at the Service Center.
βοΈ Assist customers with IT solutions β Recommend products, memberships, security options, and other tech services.
βοΈ Perform field support β Conduct onsite service visits for installations, troubleshooting, and repairs.
βοΈ Manage multiple tasks efficiently β Handle repairs, sales inquiries, remote support sessions, and phone calls.
βοΈ Answer inbound calls and assist walk-in clients β Help customers find solutions in-store, over the phone, and via remote support.
βοΈ Work closely with the Business & Residential Teams β Communicate via Microsoft Teams to coordinate service and client needs.
βοΈ Keep up with industry trends β Stay updated on the latest technology solutions and best practices.
This is not just a repair job—you will play a key role in client interactions, service coordination, and IT solutions recommendations.
Who Weβre Looking For
β Required Skills & Experience
βοΈ 3+ years of IT support & troubleshooting experience
βοΈ 2+ years of sales and customer service experience
βοΈ 1+ years of experience in field support (onsite troubleshooting, networking, or IT services)
βοΈ Strong technical aptitude & passion for IT
βοΈ Local candidates only β Must be within 30 miles of Saint Croix Falls, WI
βοΈ Proficiency in Windows OS & Microsoft 365
βοΈ Ability to diagnose, repair, and replace hardware components
βοΈ Experience installing operating systems, software, and drivers
βοΈ Excellent communication skills β Ability to explain tech solutions to non-technical users
βοΈ Physical ability to stand for an entire shift & perform onsite visits as needed
π― Bonus Points β Preferred Skills
βοΈ Typing speed of 60+ WPM
βοΈ Experience working at an MSP or MSSP (3-5+ years preferred)
βοΈ Networking experience (Firewall/Router & Networking troubleshooting)
βοΈ Sales expertise in IT services, hardware, and security solutions
βοΈ IT Certifications (CompTIA, Microsoft, Cisco, etc.)
βοΈ AS/BS Degree in IT or related field
What You Get β Build Your Future With Us π
At EasyITGuys, we donβt just offer jobs—we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment.
π° Competitive Pay & Compensation Accelerators β Base pay + profit sharing incentives based on performance.
π₯ Comprehensive Benefits β Medical, Dental, & Vision Insurance to support your well-being.
π Future-Focused β 401K & Retirement Benefits to help secure your financial future.
π― Professional Growth β Continuously expand your skills, knowledge, and expertise.
π΄ Work-Life Balance β Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
π‘ Your Voice Matters β A small-business culture where your ideas and feedback are valued.
β‘ Exciting & Fast-Paced Work β Every day brings new challenges and learning opportunities.
π Location: 344 N Washington Street, Saint Croix Falls, WI
π Hours: Monday β Friday, 9:00 AM β 6:15 PM (Varies by Role)
Ready to Join the Team?
Apply today and become part of EasyITGuys! π