***Local Candidates ONLY - Within 30 Miles of our Headquarters. You must either live or be moving to our area to be considered for the job. Thank you!
=== ARE YOU OUR NEXT TEAM MEMBER? ===
Do you love technology, creating solutions for customers, and providing excellent experiences? Do you thrive in a fast paced, technical, client focused, and challenging position? Do you "fill your bucket" by helping others have a better day? Do you have experience in tech support, field support, customer service, or computer support? Yes? Great! keep reading!
=== ABOUT US ===
Established in 2009, EasyITGuys is a family-owned technology company that has been providing exceptional IT services to a diverse range of clients. From families facing technology challenges to businesses with hundreds of employees. Headquartered in Polk County, Wisconsin, we extend our services to clients across the United States. Our commitment is to offer high-quality service and support, tailored IT solutions, and proactive cybersecurity measures. We embrace every day as an opportunity to be the best while having fun!
Learn more about us at this links: About Us (mission, vision, company values), Client Ticket Surveys, and Public Reviews (Google, Facebook, BBB, Yelp)
Connect with us: Facebook, Linkedin, Google, X (Twitter), and Instagram
=== THE OPPORTUNITY ===
Type: Hourly (Full Time)
When: Monday-Friday (varied daytime shifts between 9AM and 6:30PM CST)
Where: 344 N Washington Street, Saint Croix Falls, WI, 54024
What: Field Support (Boots on the Ground), Remote Computer Repair, Computer Sales/Solutions Technician, Computer Repair, Dispatch
Day to Day: You will support and offer technology solutions to home and business users. Your experience level will rapidly increase in this position because of variety of requests you will receive from clients. It's a common place to have days where you are repairing several computers at one time (hardware and software), communicating with your peers via Microsoft Teams, answering phone calls, and getting ready for your next remote support appointment. Whereas other days, you will perform onsite service visits and remote tech support sessions. Outside of gaining skills with technology support, you will have a variety of opportunities to work in IT sales with end users who need your help. It's safe to say that the "day to day" is split between technology sales and technology support. Answering the phone and working with clients face to face is part of the client experience. They expect and deserve the best we have to offer as their trusted technology specialists.
===REQUIRED SKILLS OR EXPERIENCE===
• 1 year of sales and customer service experience
• 1 year of technology support or repair experience
• Local candidates preferred (no relocation package) -- within 30 miles
• Must have IT/Technical knowledge aptitude and/or an interest in technology
• Proficient with Windows Operating Systems and Microsoft Office
• Troubleshoot and replace hardware and components
• Install operating systems, software and drivers
• Ability to troubleshoot and replace computer hardware and components
• Knowledge of hardware/software terminology and concepts
• Excellent communications skills and the ability to instruct non-technical users
• Ability to stand on feet for the entire shift
===BONUS POINTS - PREFERRED SKILLS===
• Typing speed of 60+ WPM
• 1-3+ years providing end user tech support
• 1-3+ years customer service
• 1-3+ years in a sales/retail position
• 1-3+ years providing onsite technical support
===WHAT YOU CAN EXPECT===
• Coverage for Medical, Dental, and Vision insurance
• Competitive Pay (Base pay + generous incentives/profit sharing: Based on experience, qualifications, shift, and performance)
• Profit Sharing Incentives
• Paid Time Off
• Paid Holidays
• Steady and Reliable Schedule/Shifts
• 401K Plan
• Experience Experience and more experience (did we say experience?)
• Room for promotion (Different support teams and positions)
• Small Business Experience (your opinion is heard and valued)
• Exciting and fast paced work environment
We're located at 344 North Washington Street in downtown Saint Croix Falls, WI on highway 87. We are open Monday through Friday 10 A.M. to 6 P.M.